If drive name is shown with an alert icon displays the drive icon is marked with an alert symbol , double-click the drive name to find more information. From the list of available software and driver categories, find the software or driver you are looking for, click the category name, and then click Download. Use the Hardware and Devices troubleshooter If a window does not open when discs are inserted into the drive and the drive does not display in File Explorer, it might be a problem with the hardware. Drive recording performance Write. If Windows does not recognize the drive, repeat the steps to check the drive name in Device Manager to see if the drive name appears in Device Manager and troubleshoot disc burning software if needed. Javascript is disabled in this browser. Europe, Middle East, Africa.

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Unplug all non-essential external plug and play devices, especially cameras. Modify your browser’s settings to allow Javascript to execute. Javascript is disabled in this browser. For more information and support, go to Issues with Apps in Windows This page requires Javascript.

HP Customer Support – Software and Driver Downloads

This page requires Javascript. The drive should work correctly once it is enabled. Confirm the deletion by clicking Yes.

Click FileExporttype a filename that is easy for you to remember, and click Save. Europe, Middle East, Africa. The type dh16assh drive installed in the computer can also be found in the product specifications for your model of HP computer.


Choose ‘Refresh’ to update the list.

HP is compiling your results. Performing a System Recovery Windows Once you have installed the updates or if no updates were available, continue to the next step. In Windows, search for and open Device Manager. If your notebook computer has a battery that is sealed within the computer’s case, a battery that cannot be removed easily, skip this step.

HP PCs – CD/DVD Drive Is Not Detected (Windows 10, 8) | HP® Customer Support

If the drive is still missing after resetting power, check the drive cable connections on desktop computers, or clear the upper and lower registry filters for notebook computers. Turn on the computer and wait for Windows to start.

Select Boot Optionsthen press Enter. Asia Pacific and Oceania. If drive name is shown with an alert icon displays the drive icon is marked with an alert symboldouble-click the drive name to find more information. The disc drive should now be recognized by your recording software. Items included in the box Item.

Please try again shortly. Wait until the computer fully shuts down, then disconnect the power cord from the computer.

Use the information in this document to identify the CD or DVD drives installed in your computer, and to check the firmware versions in use. To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface such as a conductive foam padand wear an ESD wrist strap connected to dg16aash grounded surface. HP MyDrive can be accessed via one of the three methods dh16aasy below depending on the version installed:.


In Windows 8move the cursor to the lower left corner of the Start screen, right-click and select Device Manager in the menu.

HP Desktop PCs – Identifying the CD or DVD Drive Name for Firmware Updates

Close the Registry Hhp and restart the computer. Be careful not to dislodge other cables. Select your desired files and a list of links will be sent by email.

In the Firmware section, find the name of the drive that matches the drive name that you found previously using Device Manager. If you have a notebook computer, remove all batteries from their compartments, wait 10 seconds, then reinsert the battery or batteries. How does HP install dcd and gather data? How does HP install software and gather data?